Working with Lualua
How we work — order terms, samples & quality.
Everything you need to plan a project with us: minimum quantities, lead times, sampling, payment, quality control, and how we protect your designs.
MOQ & Lead Time
Minimum Order Quantity
- Sample MOQ
- 1 piece
- Bulk · Automatic Knitwear
- 5 pcs / style / size / colour
- Bulk · Manual Knitwear
- 5 pcs / style / colour
Production Lead Time
| Product Type | Lead Time |
|---|---|
| Machine Knitwear | 35 days |
| Hand Knitwear | 30 days |
| Crochet | 45 days |
Lead times begin after sample approval and deposit, and exclude shipping.
Sample Policy
Sample Pricing
Sample development is charged at 2× the production price. Your sample invoice shows the production price at a quantity of 2 pieces to represent the development charge.
Sample Lead Time
7–14 working days from confirmed specification and payment.
Revision · Factory error
Free of charge
- — Incorrect measurements
- — Wrong stitch structure
- — Production mistakes
Revision · Customer-requested changes
Charged as a new sample · 1× production price
- — Design changes
- — Size changes
- — Yarn changes
- — Specification changes
Revision lead time: 7 working days.
Payment Policy
Sample Orders
100% advance payment is required before development begins. Samples are released only after full payment is received.
Bulk Orders
50% deposit to begin production, 50% balance before shipment.
Payment Methods
- ✔ Bank Transfer
- ✔ Wise
Quality Control & Servicing
Every garment passes through a dedicated quality-control and servicing process before shipment.
Inspection includes
- ✔ Measurement check
- ✔ Visual inspection
- ✔ Yarn defect inspection
- ✔ Needle line inspection
- ✔ Packing inspection
Tolerance · Width
±1 cm
Tolerance · Length
±2 cm
QC & servicing photos — add yours here.
Packaging & Private-Label Support
You may provide
- — Brand labels
- — Hangtags
- — Custom packaging bags
- — Barcode stickers
- — Promotional inserts
Complimentary services
Free of charge
- ✔ Sewing your labels onto garments
- ✔ Attaching your hangtags
- ✔ Packing into your supplied bags
- ✔ Final packaging inspection
Standard packaging
Included free if custom packaging isn't supplied
- ✔ Transparent polybag
- ✔ Standard size label
- ✔ Composition / care label
Design Ownership & Confidentiality
All customer designs, tech packs, sketches, samples, and development information remain the intellectual property of the customer.
Lualua respects the confidentiality of every project and will not reproduce, distribute, or share customer designs with any third party without written authorization.
Customer Responsibility
To keep development and production on schedule, customers provide complete and accurate:
Incomplete information or delayed approvals may affect development and production timelines.
Have a project in mind?
Send your design and quantity — we'll come back with a clear quote.